Shipping Policy
## Shipping Policy
### General Information
To ensure timely and accurate delivery, please provide a complete and correct shipping address, including all relevant details such as abbreviations, street numbers, building or apartment numbers, and route information if applicable. We are not responsible for lost, misplaced, or incorrectly delivered shipments due to errors in the address provided at the time of purchase.
### Processing Time
All orders are subject to a processing time of 1-2 business days, separate from the shipping time. This processing time excludes Saturdays, Sundays, and holidays.
### Shipping Rates & Timelines
**U.S. Shipping:** All orders are shipped from our fulfillment center via USPS, with an estimated delivery time of 1-3 business days.
You will receive an email with tracking information once your order has been shipped. While most packages arrive on time, delays may occur due to factors beyond our control, such as natural disasters, holidays, or weather conditions. Therefore, we cannot guarantee exact delivery times, as the shipping company is responsible for delivery issues.
### Delivery Claims
If you experience non-delivery or if your tracking information indicates that your package was delivered but you have not received it, please contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims may take up to 30 days to resolve, depending on the carrier used.
Please note, we do not accept responsibility for packages reported as delivered by the carrier. Refunds or credits will not be issued for packages confirmed as delivered.
### Tracking
Tracking information is provided for every Superbox order and will be available once your product is shipped. Products may be shipped from different fulfillment centers worldwide as we source quality, affordable products. If you need help tracking your order, please contact us for assistance.
### Custom Charges
We guarantee that your orders will not incur additional charges. If you encounter customs clearance fees, please pay the fee to ensure timely delivery, and send us proof of payment. We will refund the amount paid.
### Change or Cancel Orders
We begin processing your order as soon as it is submitted, making changes or cancellations unlikely. If your order was placed within the last 24 hours, please contact us, and we will do our best to accommodate your request.
### General Information
To ensure timely and accurate delivery, please provide a complete and correct shipping address, including all relevant details such as abbreviations, street numbers, building or apartment numbers, and route information if applicable. We are not responsible for lost, misplaced, or incorrectly delivered shipments due to errors in the address provided at the time of purchase.
### Processing Time
All orders are subject to a processing time of 1-2 business days, separate from the shipping time. This processing time excludes Saturdays, Sundays, and holidays.
### Shipping Rates & Timelines
**U.S. Shipping:** All orders are shipped from our fulfillment center via USPS, with an estimated delivery time of 1-3 business days.
You will receive an email with tracking information once your order has been shipped. While most packages arrive on time, delays may occur due to factors beyond our control, such as natural disasters, holidays, or weather conditions. Therefore, we cannot guarantee exact delivery times, as the shipping company is responsible for delivery issues.
### Delivery Claims
If you experience non-delivery or if your tracking information indicates that your package was delivered but you have not received it, please contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims may take up to 30 days to resolve, depending on the carrier used.
Please note, we do not accept responsibility for packages reported as delivered by the carrier. Refunds or credits will not be issued for packages confirmed as delivered.
### Tracking
Tracking information is provided for every Superbox order and will be available once your product is shipped. Products may be shipped from different fulfillment centers worldwide as we source quality, affordable products. If you need help tracking your order, please contact us for assistance.
### Custom Charges
We guarantee that your orders will not incur additional charges. If you encounter customs clearance fees, please pay the fee to ensure timely delivery, and send us proof of payment. We will refund the amount paid.
### Change or Cancel Orders
We begin processing your order as soon as it is submitted, making changes or cancellations unlikely. If your order was placed within the last 24 hours, please contact us, and we will do our best to accommodate your request.